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Ami Chat

Our AI Chat represents the next wave in conversational technology. We lead the industry in accuracy whilst focusing on safety and control.

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AI that delivers.

Ami Chat redefines what it means to automate customer service.

​Designed to eliminate the risk of hallucinations, our AI delivers consistently accurate and contextually relevant information, outperforming industry standards and reducing errors.

90% Automation

Our AI chat streamlines routine processes, reduces manual effort, and minimises human error, allowing your team to focus on high-value tasks and strategic growth.

20% CSAT increase

Boost customer satisfaction by 20% through intelligent, personalised experiences. Instantly address customer needs, provide accurate answers, and ensure a smooth, engaging experience every time.

2x Efficiency

Double your productivity by streamlining customer interactions, reducing response times, and managing higher volumes of inquiries seamlessly, all while maintaining top-notch service quality.

11x ROI

Unlock 11x return on investment with our intelligent solution. Reduce costs, increase productivity, and boost customer retention, all while providing exceptional, automated customer service that drives growth.

What we offer

We blend prescriptive and generative technologies resulting in the expansive capabilities of Generative AI, while maintaining the precision and reliability that comes from a more structured, prescriptive system.

  • No hallucinations
  • Industry-leading accuracy
  • Enterprise-grade security
  • Continuous innovation
  • Fully managed service

See the difference.

At Ami, precision isn’t just a goal, it’s a guarantee. Our Mixed Model stands out in the industry for maintaining high accuracy without compromising on reliability. This is reflected in our robust performance metrics, where Ami consistently achieves top-tier accuracy ratings.

1 Our internal benchmark finds that Ami is leading the industry in accuracy for non-hallucinating, risk-free products

Core features.

Ami Chat offers secure, multilingual AI interactions with no hallucinations, proactive messaging, flexible hosting, and easy integration. It supports over 100 languages, ensures continuous updates and optimisation, and provides customisable designs to meet unique business needs.

No hallucination

Say goodbye to misleading information. Our framework eliminates hallucinations completely, making Ami one of the safest products on the market.

Contextual

Ami delivers highly personalised interactions. It adapts its responses based on the time or date, the webpage a customer is on, and the history of the chat.

Safe and secure

Our systems are designed to safeguard sensitive information, ensuring that data is encrypted, securely stored, and processed with the utmost confidentiality.

Flexible hosting

We offer flexible data storing capabilities, willing to support whichever location you request. By default, Ami Chat is hosted in 26 countries.

Multilingual

Ami supports interactions in over 100 languages. Whether it’s by design or by automatic language detection, we aim to enable businesses to connect with a global audience.

Easy integration

With straightforward setup processes, you can have Ami up and running with minimal effort, fitting seamlessly into your workflow.

Proactive messaging

Don’t just react — anticipate. Ami Chat can initiate conversations, send reminders, and provide timely updates, keeping your customers engaged and informed at all times.

Additional content

Our system flags customer queries out of scope, allowing us to continuously expand Ami’s capabilities and automate even more for your business.

Fully managed

Let us handle the heavy lifting. Ami Chat is fully managed, ensuring continuous updates, maintenance, and optimisation without any extra effort on your part.

Customisable design

Need a specific look and feel to resonate with your customers? We’ve got you covered. We tailor the design to match your brand’s unique identity.
Ami has enabled the council to reduce the cost of customer response in the contact centre by 95%, compared to other communication methods such as telephone calls, emails and live web chat.

Ami can help us work more efficiently and means we can help more animals. Being able to get this question answered, before going through to a human agent, means we can get through the chat faster, and therefore answer more chats.

FAQs.

Is Ami generative AI?

We utilise our in-house developed models for Ami Chat. While we do offer generative capabilities, not all of our models are generative.

All Ami Chat instances come with our standard Ami Reporting package, containing more than 70 data points visualised and reported on and the potential to expand on the dashboard with custom requests.
Yes, Ami Chat can be developed to support communications through voice.
As of 2024, all of our products are compliant with Al regulations in the EU, UK, and the USA. Safety and security is one of our main focuses and we devote a large effort on ensuring that our products not only pass all regulatory principles, but also go beyond.

By default, all data is stored in Ireland in a secure virtual private cloud. In practice, however, we adapt to each of our client to meet their requirements regarding data storage and security.
We are able to host data in more than 26 countries, and able to develop unique solutions for any requirement.

Yes, Ami Chat can be set up to work asynchronously, mainly through Facebook and WhatsApp, but we are open to develop other integrations too.
No, Ami Chat does not support rich content (such as embedded images, videos, buttons) in its widget by default. However, our development and consultancy services can develop such solutions on a case-by-case basis.
Ami Chat is managed by its expert team. meaning that our clients can fully focus on their operational duties. This makes Ami Chat one of the lowest maintenance applications on the market. Not only this makes deploying Al solutions quick and seemless, but we believe that our expert team is also able to achieve more than any in-house, non-specialised team would be.

Start your journey.

Book a free live demo with consultancy.

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1. Data Disclaimer. Any data referenced is derived from internal testing and benchmarking. These figures do not guarantee similar results for your website.