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Ami Knowledge.

Say goodbye to wasted time and hello to efficiency, we ensure your team has the right answers at the right moment, every time.
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How it works.

Ami Knowledge is designed to help the way you access, manage, and utilise information. Our generative model ensures that you get the precise information you need; whether for summarising information or for helping agents to phrase things correctly.

Collaborative

Seamlessly share, update, and access information in real-time, ensuring all agents are equipped with the latest insights and best practices for delivering exceptional service.

Creative

Leverage AI to dynamically generate content, suggest solutions, and provide unique insights, helping your agents think outside the box and deliver more personalised support.

Safe & secure

Built with advanced encryption and robust security protocols, it safeguards sensitive information while ensuring compliance with industry standards.

Fully managed

Focus on your core operations while we handle the rest. Our end-to-end service includes regular updates, maintenance, and optimisation, ensuring your knowledge base is always up-to-date and performing at its best.

Knowledge Portal.

The Ami Knowledge Portal is a dynamic platform designed to centralise, organise, and streamline access to vast amounts of information within an organisation. This portal serves as the hub for all your critical data, enabling users to easily search, retrieve, and interact with content in a user-friendly interface.
Collaborative Content
Create, edit, and review documents in real-time with other users in collaboration, ensuring that information is always up-to-date and accurate.
Tailor the interface, structure, and content organisation to align with your specific workflows and branding. From customizing user roles and permissions to designing the layout and categorization of documents, we will ensure that your portal works exactly how you need it to, providing a seamless and intuitive experience for all users.
Understand and make data-driven decisions on which resources are most valuable with our detailed dashboard on user activity, search behaviours, and document engagement.
From security management to innovative improvements, we ensure that your portal operates smoothly and efficiently at all times, staying at the forefront of the industry.
Manage access to sensitive information while maintaining transparency and accountability with advanced user permissions, audit trails, and data protection measures.

Knowledge AI.

Ami Knowledge AI is our cutting-edge tool designed to transform the way organisations manage and access their information. Leveraging our AI models, we provide a solution that helps agents with instant, accurate answers, significantly reducing the time spent and ensuring a high-quality standard.

Anti-hallucination measures

We deploy safeguards designed to prevent our AI from generating inaccurate or misleading responses, ensuring that the answers provided are always grounded in verified and trustworthy data. The Knowledge AI only reads and generates answers based on the approved data source.

First-grade data protection

Not only your data will not be retained by LLMs, we also include additional layers of protections with stripping out personal information of the queries before processing. Our industry-leading security standards protect your information, providing peace of mind that your data is safe.

Continuous improvement

We aim to provide the most accurate and effective tool on the market. We achieve this by not just selling a product, we are here to continuously improve it. By analysing user interactions and listening to your feedback, we enhance the capabilities of Ami Knowledge AI over time.

Customise
your Assistant.

We understand that each business is different. This is why we don’t rely on our standard instance and offer extensive customisation capabilities with consultancy. We are not selling a product but a service wrapped around a technology pack.

Look & Feel

You are not limited to our design. Change the design of our widget as you please, to reflect your brand identity. Let us know what colour scheme, icon, name, introduction message, and text colour and background you want and we will make it happen.

Behaviour

Ami Knowledge is fully configured and maintained by the Ami team. This includes the language it speaks, limitation on the content it can provide (i.e. no-go topics), the style of the responses (formal, short, detailed, etc.), and the goal of Ami Knowledge AI’s answers.

Scope

Make sure Ami Knowledge AI is only answering questions you enable. You can select the pages our assistant should answer based on, and what it should do when content is lacking. If there is information you would not want to display publicly, you can add it to Ami’s knowledgebase internally.

Integration

We integrate to any system you would like. Integrating into 3rd party systems for dynamic data can be useful: do your agents rely on train departure times, a postcode incident map, or the weather forecast? At the start of the project, we will gather requirements and develop a solution that is perfect for you.

Safety at Ami.

What is Ami Knowledge?
Ami Knowledge is our package offering both a Knowledgebase Portal and a Knowledge AI, designed to centralise internal information and workflow to help customer service agents.
Yes, by default we offer both products to our clients, although it’s possible to deploy our AI in other environments as well.
By default, Ami Knowledge is primarily based on generative models. It’s also possible to deploy the Ami Knowledge AI in a more structured, non-generative environment if needed.
As any generative model, the Ami Knowledge AI can also hallucinate; however, the chances of this is extremely low. Our team deploys several anti-hallucination measures to minimalise the risks of hallucination, and is continuously exploring new methodologies. It’s also possible to deploy Ami Knowledge AI without a built-in generative model, making it possible to completely eliminate hallucinations.
Yes, we can integrate Ami Knowledge AI into other solutions if required.
Our Knowledge AI is designed to answer based on the approved content only. This means that Ami Knowledge AI will not cite external, non-approved content. Ami Knowledge AI will read any text that is on an approved site, either in an article, or an uploaded document.
Our expert team fully manages our Knowledge AI, meaning that our clients can fully focus on their operational duties. This makes Ami Knowledge AI one of the most efficient solutions to deploy.
Ami Knowledge is hosted in one of the 26 countries we have an available VPC in; however, we are more than happy to explore unique requirements that go beyond our standard hosting practices.
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